1. What does Telehealth look like?
Telehealth is conducted via two-way live, HIPAA compliant platform. You will use your phone or computer to connect to this platform (link provided prior to your appointment) and speak to the psychologist as you would while in the office. 

2. What do I need to use Telehealth?
Nowadays, all smartphones can easily be used for telehealth. Computers and a stable internet connection are best for a smooth process. Make sure you have a webcam, microphone, and if needed, a headset.  

3. Where can I do the session?
The positive about doing Telehealth is that it can be completed anywhere you are (home, the office, a car). It is advisable that you find a quiet, private and comfortable location, free of distraction and interruptions, and with good lighting. 

4. Which is best, in-person or telehealth?
There has been research that telehealth is as effective as in-person services. However, there is no one-size-fits-all approach and Telehealth is usually condcuted with adults. Dr. Payan does not conduct telehealth for young kids as she feels that children will fare better with a more one-to-one approach. Family sessions are also only conducted in person. With teenagers, this will be at the psychologist's discretion and after an initial evaluation has been conducted.